Standards built for the responsibility of medical transport.
Specimens, prescriptions and medical supplies require more than a delivery. They require process, documentation and accountability at every step.
HIPAA-Aware Handling
Privacy procedures that limit exposure of protected health information. Manifests and labels are handled discreetly and never left unattended.
Bloodborne Pathogens Training
Applicable drivers complete Bloodborne Pathogens training, with OSHA-aligned practices for handling specimens and spill response.
Chain-of-Custody
Documented custody at each handoff — who handled the item, where and when — from pickup through delivery.
Proof of Pickup & Delivery
Time-stamped confirmation with recipient name at pickup and drop-off, available on request.
Driver Screening & Qualification
Drivers are screened and qualified before operating within the Vista Route system, and trained on our handling procedures.
Secure Handling
Items remain secured and in custody during transport. Direct routing minimizes stops and handoffs.
Temperature-Sensitive Protocols
Ambient, refrigerated and frozen requirements are confirmed at booking and maintained with appropriate transport containers where required.
Dispatch Communication
A single point of dispatch contact for status, ETAs and schedule changes.
Incident & Exception Procedures
Delays, access issues, refused deliveries or packaging concerns are escalated promptly and documented with the client.
Insurance Coverage
Appropriate insurance coverage is maintained. Proof of insurance can be provided during vendor onboarding.
Evaluating us as a vendor?
Request proof of insurance, W-9 and business information, training documentation and service details as applicable.
Ready to discuss your courier needs?
Request STAT or same-day service, or talk with us about a scheduled route for your organization.